Hong Leong Bank - General FAQ

General FAQ




Common Reporting Standard (CRS)

 

 

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Service Turnaround Time

Be it for direct debit or jompay, Hong Leong Bank’s service turnaround time is published openly for you to plan ahead.  

 

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Goods and Services Tax (GST)

Your one-stop for all queries on Goods and Services Tax, from bills and payments to features and benefits of paying via Hong Leong Bank.

 

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Registering for Connect

For greater banking convenient, register for Hong Leong Connect, the perfect online and mobile banking tool.

 

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Security

Understand, be aware of and stay protected from fraud, phishing, malware and ATM skimmers.

 

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Banca Service Guide

Want to know about our takaful plan for your family?  

 

 

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Hong Leong Connect Bill Payment

Want to know about our takaful plan for your family?  

 

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Fund Transfer

Transfer funds effortlessly. No hassle, no queues, no excuses.

 

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Feedback & Complaints

Offer your feedback or submit a complaint to help us improve our services.

 

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E-Statement

We are encouraging customers to opt for e-Statement which is faster, more secure, more convenient and more manageable.

 

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Self Service Terminals

What you need to know about Hong Leong’s ATM services, including security tips.

 

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Mobile Alerts

Receive post-transaction alerts, updates and latest promotions directly to your Connect App Inbox instead of SMS.

 

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Track My Application

Stay updated by tracking your application with just 3 simple steps.

 

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Changes to Terms & Conditions of our Products & Services

 

 

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For enquiries connect with us online or drop by your nearest Hong Leong Bank Branch.