Overview
How to register for HLB Connect Online Banking or Mobile Banking App
You need to have one of these Hong Leong Bank products:
and have these ready before you begin:
Your Debit / Credit Card or account details, e.g. card / account number and card PIN.
Ensure your mobile number is registered with us to receive Transaction Authorisation Codes (TAC) via SMS.
A Temporary ID is required if you do not hold a Debit/Credit Card AND have a combination of products that includes Loan accounts.
Please visit any branch to update your mobile number or request a Temporary ID.
1st Pocket Money App in Malaysia
Watch this video to see how your child will learn to earn, spend and save responsibly while they manage their pocket money with HLB Pocket Connect App.
Get quick answers to frequently asked questions here.
In Malaysia, running banking and bank related errands are considered one of the most mundane routine activities. This drove the need for electronic banking services that can offer more flexibility in terms of accessibility to banking products and services.
As customers become more reliant on technology to live, work and play, more people opt for online banking services in Malaysia. This enables them to securely access services to pay bills, transfer money, view account transactions and manage their finances — all from the comfort of their living room. It is a simple and straightforward process that does not involve mountains of paperwork where customers are asked to fill out the same information repeatedly.
Hong Leong Bank, one of the biggest banking groups in Malaysia, offers fully digital banking services that help you stay ahead of your banking needs. Whether you are on your laptop at home, on your smartphone or on a desktop at work, we have got your banking needs covered with HLB Connect Online Banking. Hong Leong Bank also has a mobile banking app in Malaysia, designed to enable you to get more done while on the go without having to step into a bank or the nearest ATM. Download the HLB Connect Mobile Banking app today!
When it comes to banking the way you live, HLB Connect offers a large number of benefits:-
1. It’s simple to open your new account
The introduction of fully online bank account opening in Malaysia by Hong Leong Bank allows you to open a bank account and register for an Online Banking service anytime, anywhere, without visiting the bank branch.
2. Bank on-the-go
Our online banking services enable our customers in Malaysia to take charge of their everyday banking needs anytime, anywhere. With HLB Connect Online Banking and Mobile Banking app, you can view all your past and current banking activities on your personal banking account in real-time. You no longer have to go to an ATM or visit the bank to view your balances or wait until the end of the month for an e-statement to see your transaction history. Forget heavy traffic and the trouble of finding parking; HLB Connect Online and Mobile Banking save you time and effort.
3. All your account details in one place
Navigating money matters is easier when you can see the big picture of all your finances. One of the benefits of internet online banking in Malaysia is the integration it offers. Your personal online banking profile is linked to your multiple retail products from credit card, loans and multi-currency account and accessible via one platform. With HLB Connect, wave goodbye to bill shocks, plan and save your money confidently, or check your balances — all at your fingertips, so you can focus less on banking and enjoy more of what life has to offer.
4. Stay ahead of your everyday banking needs
Set up mobile alerts to get transaction notifications, service updates and the latest promotions sent straight to your HLB Connect Mobile Banking app. If you forget to bring your debit card, you can still withdraw cash at the ATM using your HLB Connect app. It is all about making your banking effortless.
5. Banking that’s simply secure
Hong Leong Bank takes protection against fraud very seriously. Your transactions and information in your personal internet banking account are protected by industrial-strength security technology. Hong Leong Bank also implements a series of personalized Biometric security and encryption, including Biometric Authentication, so it is both simple and safe to use. As a reminder, DO NOT disclose your Username, Password, TAC or other Identification Numbers to anyone and NEVER save your passwords on your device. Learn how to bank safely online.
Get the latest HLB Connect Mobile Banking app on your smartphone now
Click here or scan the QR code to download HLB Connect App.
HLB Connect Online Banking and Mobile Banking App
Real-time Transaction Updates
Get instant updates of your last 15 Debit and Credit Card transactions from the last 7 days.
Mobile Alerts
Get transaction notifications, service updates, and latest promotions sent directly to your app inbox.
Fund Transfer
Send money to anyone at any bank using an Account Number/ Mobile/ NRIC/ Passport/ Business Registration number with zero fees.
Connect ATM Withdrawal
Use HLB Connect Mobile Banking App to withdraw cash from any HLB ATM without a Debit Card.
Online Telegraphic Transfer
Send money overseas with lower fees and conveniently from wherever you are.
Bill Payment
Make online payment to all major billers in Malaysia. You can also pay up to 5 favourite billers in one transaction.
Junior Debit Card Reload
Auto reload for free from your account to your children’s Junior Debit Card via HLB Connect Online Banking.
Quick Pay
A shortcut to pay or transfer funds to recent recipients in fewer steps, just enter amount and send.
Prepaid Reload
Perform instant reloads for prepaid mobile (Celcom, DiGi, Hotlink, ONEXOX, U Mobile & YES) and other prepaid services (IDD, STD, MyCard, ASTRO NJOI).
Scan QR
Make payments by simply scanning a QR code from your HLB Connect Mobile Banking App, or generate your own QR code to receive payments.
ASNB Investment
View your account balance and top up subscriptions for yourself or your loved ones with as little as RM 1, and lower sales charges online.
eFixed Deposit/eFixed Deposit-i
Make placements with your HLB or other bank accounts with better rates online.
Credit Card
Apply for a new HLB Credit Card online within 5 minutes, or add a second card with instant approval.
Share Trading Account
Apply and link your Pay&Save Account/Pay&Save Account-i with Share Trading and earn up to 0.90% p.a. bonus interest/profits.
Credit Shield Premier
Protect your credit card outstanding balance from RM0.65 per month.
Travel Insurance
Get covered for personal accidents, medical expenses, adventurous activities and more. Purchase travel insurance on the go.
3-in-1 Junior Account
Apply online for the only junior account that comes with a savings account, a reloadable debit card and a high interest fixed deposit account.
Quick Cash
Get extra cash within your Hong Leong Credit Card limit with instant approval, and receive funds in your Hong Leong Bank account by the next business day.
Balance Transfer
Apply to transfer your outstanding balances from other banks’ Credit Cards to your Hong Leong Credit Card.
Flexi Payment Plan
Instantly convert your Hong Leong Credit Card purchases into small monthly instalments.
Activate Credit Card
Activate your new Hong Leong Bank Credit Card conveniently via laptop or mobile phone.
Report Lost/Stolen Card
In a case of emergency, you can report and block your lost/stolen Debit or Credit Card immediately to protect your account.
Increase Credit Limit
Temporarily increase your Credit Card limit with instant approval, or request for a permanent increase in credit limit.
Notify Overseas Travel
Inform the bank of your impending overseas travel to prevent usage disruption.
Debit Card Setting
Manage your Debit Card usage and also enable your card for Overseas Transactions, Auto Debit and Internet Purchases.
Foreign Currency Deposit Feature
Keep up to 11 currencies and spend or withdraw cash in your preferred foreign currency (except for Renminbi) directly from your account by using just your debit card. Available for Pay&Save/ Pay&Save-i account holders only.
Debit Card Services
Access a range of debit card services such as debit card application (for current / savings account customers without a debit card), activation, replacement and renewal of expiring debit card on HLB Connect Online Banking. If you wish to set or change your debit card transaction limit, you may do so either from your HLB Connect Mobile Banking App or HLB Connect Online Banking.
Junior Debit Card Services
Apply, activate or renew your child’s Junior Debit Card conveniently on HLB Connect Online.
Transaction Limits
Set daily limits for different transaction types, and for Transactions Without TAC so you decide if you want TAC authorization for non-favourite transfers of any amount.
App Language
Choose your preferred language for your HLB Connect Mobile Banking App.
DuitNow ID
Register or update your DuitNow ID to receive transfers to your mobile number.
App Theme & Shortcuts
Choose between light and dark display themes, and customize shortcuts to access your favourite functions.
Biometric Authentication
Log in to your HLB Connect Mobile Banking App quickly and securely using Fingerprint or Face ID authentication.
AppAuthorise
An additional security feature to authorize HLB Connect Online Banking non-Favourite transactions of RM10,000 or more.
Online Banking Security Tips
What Is It?
AppAuthorise is a new security feature introduced by the bank to keep your transactions safe and sound. It’s basically like a digital signature required from the customer for certain transactions.
When Is It Needed?
AppAuthorise is required for:
i. Transfers or payments of RM10,000 and above
ii. Open Transfers/ non-favourites
iii. 3rd Party Transfers, IBG, Instant Transfers, DuitNow, Bill Payments & Telegraphic Transfers
What Should I Do?
Before you can perform AppAuthorise, you will need to enrol for it. Enrolment is done via the HLB Connect Mobile Banking App, so make sure you download the HLB Connect Mobile Banking App, create a login username and password. It’s always best to be prepared, that’s why our advice would be to enrol even before you need to make that transfers or payments of RM10,000 and above to non-favourite recipients.'
Sharing is not Always Caring
Never share information such as your username, password, MyKad number and more via emails or pop-up windows and phone calls.
Don't Click
Links in emails, SMS, or pop-ups. Always type the web address yourself.
Be Precise
Always type in the correct internet banking website address directly into the address bar of your internet browser.
Shred or Securely Store
Your printed statements.
Make It Complicated
Your password that is. Create one using a combination of alphabets and numbers, which makes it harder to guess. Make sure you never write your password down and that it's changed regularly.
Check & Monitor
View your transaction records as often as you can! This way you will notice if there is anything suspicious.
Keep It Private
Never use a public computer or an unsecured wireless network (WiFi) when performing online transactions.
Disable the Auto-Complete/ Auto-Save Functions
For usernames and passwords.
Clear Your Cache
After every online session, clear your browsing cache. This function is usually found under the Internet Options section of your browser.
Look Out For the Padlock on Your Browser
When visiting websites that require you to share your security information, make sure the icon is there as it indicates that the websites use secure connections. For more on online safety, visit www.mycert.org.my for the latest internet threats.
If You Doubt It, Junk It
No matter how legitimate it may seem, never respond to unsolicited emails.
Invest A Little
In computer security such as a personal firewall, anti-spy, and anti-virus software. Make sure it's updated regularly!
You receive an email, SMS or phone call claiming to be from Hong Leong Bank, asking you to provide personal financial / security information or TAC
You receive emails or SMS containing a URL internet link which will lead you to a fraudulent unsecured login site
You receive emails requesting you to open attachments or free software that may contain malicious software like viruses, spyware and trojans that are designed to steal your personal data
Pop-up advertisements asking for personal or financial information are likely fraudulent, so it's better to just close them
Password Cracking
Password cracking is a common way to retrieve a password by repeatedly trying to guess for the password. The most common method of password cracking is guessing and dictionary attack.
Keystroke Logging
Keystroke logging or more commonly known as key logging is a way of obtaining passwords or info by capturing what user's type. It is a diagnostic tool that comes in the form of software or hardware (i.e. inserted in the keyboard).
Login Spoofing
Login spoofing is a way of obtaining a user's username and password. The user is presented with the bank's Login page to prompt for the username and password. When the username and password are entered, the information is then passed to the attacker.
Shoulder Surfing
Shoulder surfing as it suggests, is a way of obtaining a user's username and password by peeping.
Spyware
Spyware is a computer software that is often installed into a PC without user's knowledge and usually takes place during user's download of free software, games or subscribing to free online services from the Internet. Once installed, it does not only monitor user's surfing activity but also capable of retrieving any personal and sensitive information that is being transmitted on the Internet before it is sent in the background to interested parties.
Trojan Horse
Trojan horse is a type of malware (malicious software) which allows unauthorised access by attacker to user's computer and more often for the purpose of data theft (e.g. personal information, bank account numbers and password). It can be spread through opening email attachment from unknown person or visit to unknown websites.
Mule Scam
As the result of responding to spam email or job recruitment that offers opportunities to make easy money, a person could fall for a mule scam. This person is known as "money transfer agent" or "money mule" whereby a mule's bank account is used to receive stolen money from phishing victims and such account also act as a transit prior to the funds being sent abroad and later to be withdrawn by the fraudsters.
1.0 What is Malware?
Malware is short for Malicious Software.
The commonly known malwares are like viruses, worms and trojan horses. Malware is any kind of hazardous software that is installed in your electronic device without your knowledge or consent.
2.0 How does the "Zeus" malware work on infected computers or mobile/tablets?
Once the device is infected with malware, the fraudster is able to inject modified fake contents or pages while you are accessing a legitimate online banking website via your Internet browser.
IMPORTANT NOTE:
The bank will never communicate to you with urgent appeals that your account may be suspended or closed if you fail to confirm, verify or authenticate your company's banking information on the website.
3.0 Does the "Zeus" malware affect all smartphone operating systems?
Based on an initial analysis by Malaysia Computer Emergency Response Team (MyCERT), the affected systems are:
- Smartphones running on Android platform
- Vulnerable and unlatched Windows Operating System
4.0 How does malware infect your computers, smartphones or tablet?
4.1 From email with Website URL hyperlinks or attachments: Opening an email attachment or clicking on a hyperlink may contain and allow the malware to be installed into your PC, smartphone or tablet. When receiving an email with a hyperlink or an attachment, if the email was not expected or from someone you don't know, delete it. If the email is from an organisation or someone you know and you're not expecting it or requested for it, be cautious too; do not click on the given hyperlink or open the attachment as instructed, contact the sender to verify beforehand.
4.2 From mobile SMS or MMS with website URL or attachments: Same as above emails with hyperlinks or attachments.
4.3 From instant mobile or web messaging with website URL or attachments: Same as above emails with hyperlinks or attachments. Examples of instant messaging are WhatsApp, Twitter and Line.
4.4 Accepting without reading: A user accepts what is prompted on the screen without reading the prompt or understand what it's asking. For example: while browsing a webpage, an Internet advertisement or window appears that says your computer is infected with a virus or malware; you have won a prize; asking to complete a survey or that a unique plug-in is required. Without fully understanding what is it you're getting, you accept the prompt that will install a malware.
4.5 Download applications (apps) from a website: download programs only from the reputable websites and with a valid digital signature. If you are unsure, leave the site and research the website and the software you are being asked to install. If it is OK, you can always come back to site and install it. Files that don't have a digital signature or were downloaded from an unknown source should always be treated as dangerous.
4.6 Not running the latest operating system, web browser or application updates: Running a web browser, applications or operating system that is not up-to-date with the latest updates can be a big security risk and can be a way your computer becomes infected. Some of the updates from your computer, mobile, tablet, manufacturers, web-browser or application providers (e.g. Microsoft, Apple, Blackberry, Samsung, LG, Adobe, Google, Mozilla etc), are security updates. Make sure you perform and have the latest updates to minimise the risk of malware infections.
4.7 No antivirus scanner: It's highly recommended that you have some form of antivirus on your computer, mobile or tablet to help clean it from any infections and to help prevent any future infections.
How to protect yourself from malware?
5.1 Never click on unknown website link or open an attachment sent via email, SMS, Twitter, WhatsApp or other popular text/instant communication applications, especially when the content is related to financial matters.
5.2 Be a smart surfer when browsing websites that are new to you, be careful of any pop-up window that request for your personal information or prompts you to use certain program.
5.3 Be very selective of the files or programs that you would like to download, always double-check the genuineness of the website and the source, even if it comes from your friends.
5.4 Keep your operating system, internet browser, applications and firewall up to date.
5.5 Install robust anti-virus, anti-spyware and firewall software on your computer and other devices and configure it to update automatically in a regular internals.
5.6 Run full system scan periodically to remove any new found virus or malware, and you must reset your password and clear all browser caches, history, cookies, before you login to your online banking again.
6.0 Take note of any unusual signs on the daily handling of your mobile devices:
6.1 High frequency of apps crash unexpectedly
6.2 Device battery drains out quickly
6.3 Pop-up notification or advertisement to install other apps
6.4 Overall device performance becomes sluggish without apparent reason
6.5 Outgoing and incoming SMS/calls being disrupted
7.0 IMPORTANT REMINDER when you're assessing Hong Leong Connect:
7.1 Do not respond to any form of pop-up screen or window or additional web pages asking for your personal info and smartphone platform (Android, Windows, etc)
7.2 Do not simply download and install/update any app on your computer or mobile/tablet without verification
7.3 Do not root or otherwise 'Jailbreak' your computer or mobile/tablet devices and avoid side loading (installing from non-official sources)
7.4 Notify the Bank immediately when you came across anything suspicious or unusual web pages asking for personal information when you are about to login to your Hong Leong Connect BIZ.
7.5 You are advised not to proceed with your online banking transactions until your computer or device has been checked and disinfected
8.0 References
8.1 Media Release dated 25 September 2014 by CyberSecurity Malaysia
8.2 Detailed information about malware and protection tips on MyCert Alert
Hong Leong Bank has incorporated the following security features for a safer online banking experience:
- Up to 256-bit encryption with 128-bit minimum enabled by EV SSL certificate to secure online transactions.
- 8-16 characters of alphabets and numbers Password for all HLB Connect customers.
- ATM PIN / Credit Card ATM PIN / Temporary ID for registration or reset with HLB Connect Online Banking. TAC will be used as an additional method to identify that it is you who is authorising the session / transaction in HLB Connect Online Banking. TAC will be auto-triggered to your registered mobile number to authenticate certain online transactions, several settings, registration and reset.
- Security Question will be prompted when an unusual online or mobile banking activity is being detected.
- Security Picture to confirm that you are accessing the genuine HLB Connect Online Banking or Mobile Banking App.
- HLB Connect Online Banking or Mobile Banking App will automatically log off if there is no activity performed after a while.
- Your HLB Connect Account will be deactivated (dormant) if you do not login for 6 months.
