HLISB Covid-19 Announcements and Information

Hong Leong Islamic Bank Offers 6 Months Automatic Deferment on Financing Payments for All SMEs and Individuals

The impact of Covid-19 has adversely impacted our local as well as global economies. SMEs and individuals especially are the most vulnerable during this crisis and face cash flow issues during this exceptional circumstances.

Under Bank Negara Malaysia’s latest measures to assist customers experiencing temporary financial constraints due to the COVID-19 outbreak, effective April 1, 2020, we will be introducing HLISB Financing Deferment Program with the following main features:

• Automatic 6 months deferment of financing payments starting from 1 April 2020
• No compensation charges on late payment
• No compounding of profit for the deferred payments.

This applies to all SME financings and financings to individuals, including auto, property, personal financing, ASB Financing, Pension Financing and MyCoop Financing Customers can opt-out of this financing deferment by continuing to service their monthly financing payments.

Customers do not have to apply for this program because all eligible financing for individuals and SME customers are AUTOMATICALLY given the deferment for 6 months effective April 1, 2020.

So, customers do not need to go to our branches to apply. Just call 603-76268899 or email HLonline@hlbb.hongleong.com.my if you have any further questions. 

Corporate customers can apply for financing deferment through their Relationship Managers and will be evaluated on a case-by-case basis.

To know find out more about the HLISB Financing Deferment Program and how it works for the different individual financing products for individual and SME customers click on the below:

Frequently Asked Questions for Individuals

Frequently Asked Questions for SME

Following the people movement restrictions during the MCO period, we would encourage you to contact us to discuss any of these items via the contact details provided below :

1.   For general enquiries on HLISB Financing Deferment Programs:

HLB Customer Hotline: 603-7626 8899 (9.00am – 6.00pm, Mon-Sat, until April 14, 2020)

Email: HLonline@hlbb.hongleong.com.my

2.   For Bank Negara Malaysia Special Relief Fund for SME Affected by Covid-19:

HLB Customer Hotline: 603-7626 8899 (9.00am – 6.00pm, Mon-Sat, until April 14, 2020)

Email: HLonline@hlbb.hongleong.com.my

3.   For request to lower your instalment payment amount due after the Moratorium Period:

HLB Customer Collections: 603-7959 1888 (8.45am – 5.45pm, Mon-Fri)

Email: CollsCustomerFeedback@hlbb.hongleong.com.my

4.   For requests to maintain payments unchanged during the Moratorium Period:

HLB Customer Hotline: 603-7626 8899 (9.00am – 6.00pm, Mon-Sat, until April 14, 2020)

Email: HLonline@hlbb.hongleong.com.my

Updated Bank Negara Malaysia’s (BNM) Special Relief Facility (SRF)

In addition, for SME customers, we are helping by extending Bank Negara Malaysia’s (BNM) Special Relief Facility (SRF), which has been further enhanced with financing of up to RM1 million per SME - no collateral required and for a term financing of up to 5.5 years with a financing rate capped at 3.5 (previous 3.75) per cent per annum.

Customers can call or email to apply for these packages, subject to providing the following required documentation –

(1) Latest 6 months bank statements

(2) Consent Form for credit information disclosure

(3) Consent Form to Privacy Policy.

Call us at 603 - 7626 8899 or drop us an email at sme@hlbb.hongleong.com.my and we will be in touch with you as soon as possible.

On behalf of our customers and employees, we are proud to have contributed to the collective efforts of the Association of Islamic Banking and Financial Institutions Malaysia (AIBIM) to raise some much needed funds to help our health professionals and communities impacted by the Covid-19 outbreak.

Hong Leong Islamic Bank is pleased to be part of this industry collective effort to assist Hospital Sg. Buloh and Hospital Kuala Lumpur via AIBIM and hope our efforts will ease the burden of our medical system and front-line health care professionals, who are caring for our communities tirelessly to ensure that all Malaysians can be provided with adequate support during this difficult period.

Please stay safe, Malaysia!

Branches and Self-Service Terminals

The safety of our customers and employees remain our utmost priority. Given the development of the Covid-19, we have decided to suspend the operations of selected branches from March 24 to April 14, 2020, in line with the Movement Control Order issued by the government to further safeguard the wellbeing of our customers and employees. Priority Banking as well as other business/services within the branches will be suspended as well. These branches have been selected as there are alternative branches nearby so as to minimize any inconvenience to our customers.

Rest assured, that our Self-Service Terminals at these branches will still be in service from 7.00am – 10.00pm (subject to the order of local government/municipal council) daily until April 14, 2020.

For full list of the affected branches, please click here.

Please note that our other branches nationwide remain open, albeit, some of them with scaled down operations and in some instances, reduced operating hours during the Movement Control Order period.

• Our revised branch operating hours nationwide will be from 9.30am – 3.00pm, effective March 23 to April 14, 2020.
• Only 10 customers will be allowed to be in the banking hall at any one time for social distancing. Priority service will be given to senior citizens, expecting mothers and persons with disabilities.
• Self-Service Terminals will be operating from 7.00am – 10.00pm (subject to the order of local government/municipal council) daily with immediate effect, until April 14, 2020

Bureau de Change (BDC):

Please note that Bureau de Change operating hours and days have been revised with immediate effect until April 14, 2020:

Customer Service Hotline

Our Customer Service Hotline at 603 - 7626 8899 will be operating from 9.00am to 6.00pm, Monday to Saturday, until April 14, 2020. Alternatively, reach out to us via:

https://www.hlb.com.my/en/personal-banking/help-support/contact-us.html and we will be in touch with you as soon as possible or logon to Hong Leong Connect App/Online.

*Updated Information as of March 29, 2020.

Your safety and wellbeing are always our priority and with the ongoing Covid-19 development where many of you are staying at home and practicing social distancing, we encourage all customers to make use of our digital channels for your day-to-day banking needs, which can be easily done via HLB Connect App / Online from the comfort of your home, with 24 x 7 access to services like Account Overviews, Fund Transfers, Bill Payments and more.

If you haven’t registered for HLB Connect App, go to www.hongleongconnect.my or download Connect App today on Google Play and Apple Store.

You may call our customer service hotline at 03-7626 8899 for any financial services.

Public health safety is a collective effort and we hope our customers who can perform their banking via our digital channels to do so, while the branch can continue to serve customers with urgent and special needs.

Beware of Covid-19 Scams

We urge you to be extra cautious and vigilant at all times, especially with the Covid-19 SCAMS that have been going around on chats, social media, email and Covid-19 related websites, offering safety advice and real-time case update.

These sites are being used to host phishing attacks, distribute malwares or tricking customers to pay for fake Covid-19 cures, supplements or vaccines.

Do not share your personal and bank account details, including credit and debit cards’ information at all times.

Be SAFE

We will continue to step up our precautionary measures in protecting the safety and wellbeing of our customers and employees at all our branches and buildings:

• Daily hourly sanitization and cleaning at all customers/visitors touch-points, including common areas and Self-Service Terminals (during operation hours).
• Provide hand sanitizers to customers and visitors.

Public health safety is a collection effort. If you have fever, cough and shortness of breath, please defer your visit to the branches.

Be Safe. Prevention starts with each and every one of us. 

Thank you for your kind understanding and full cooperation.