Revision of Debit Card-i Authorization Hold Period (21 Days)

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  • Revision of Debit Card-i Authorization Hold Period (21 Days)
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Revision of Debit Card-i Authorization Hold Period (21 Days)

Malaysian Retail Banking Industry Customer Satisfaction Survey (CSS) Report for 2019

 

Kuala Lumpur, 15 March 2021

Dear all,

 

Please be informed that with effect from 5 April 2021, debit card-i authorization hold period for retail purchase transactions will be revised to twenty-one (21) calendar days. Whilst authorization hold period for automated fuel dispenser transactions remain as three (3) business days.

 

The revision will be updated under Clause 6.5 of the Hong Leong Debit Card-i Terms & Conditions as follows:

6.5  The Bank shall have the discretion to place such amount on hold for up to twenty one (21) Calendar Days or for such period as it deems fit. The Bank shall debit the amount on hold to the Retail Purchase Account when the corresponding Card Transaction is presented to the Bank for payment. The Bank shall release the amounts on hold if the corresponding Card Transaction is not presented to the Bank for payment within such periods as the Bank deem fit. The Cardholder further expressly agrees that the Bank shall have the right to place a hold back onto the Retail Purchase Account and to debit the Retail Purchase Account if the Card Transaction is likely to be or is presented for payment subsequently by the Authorised Merchant upon expiry of the fourteen (14) Business Days. The Cardholder agrees that all receipts forwarded by the Authorised Merchant for the Card Transaction via Transaction Receipts including confirmation receipts and acknowledgement shall be deemed final and conclusive evidence of usage by the Cardholder.

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