Payment Relief Assistance Plan and other Covid 19 Related Information OLD
We’re here to help you on the road to recovery
As the 6 months Financing Moratorium ends on the 30th September 2020, we have set up HLISB Payment Relief Assistance Plan to ensure that we provide targeted support to those who need it beyond September 2020. We urge customers to act NOW:
- Assess your current and expected financial position come 1st October 2020, so that together with us, you can make appropriate arrangements as early as possible.
Whilst we have started reaching out to customers since 1st July 2020 to better understand individual circumstances, we can further help if customers who feel they require further assistance also reach out to us proactively. - For Customers who expect some difficulties in restarting your regular payments come 1st October 2020, HLISB is committed to extending additional assistance, based on your individual circumstances, to help you through your recovery journey.
Our HLISB Payment Relief Assistance Plan, will provide payment flexibility to suit your current financial situation. Here’s a brief description of the various assistance plans:
Type of Assistance Plans from 1st October 2020 |
Individual Customers |
Business Customers (SMEs & Corporates) |
|---|---|---|
| Profit only payments for a period of time. |
✓ |
✓ |
| Reduction in the monthly instalments – e.g. 25%, 50% or 75% of the instalment paid up to March 2020 for a period of time. |
✓ | ✓ |
| Step-up instalment starting low in October 2020 and building back to full monthly instalment over a period of time. |
✓ | ✓ |
| Extension of instalment deferment for an additional limited period. Profit will be charged on the deferred instalments. |
✓ | ✓ |
| Revolving facilities (incl. trade-i financing, cashline-i, revolving credit-i) payment plan. |
✓ |
Here’s how you can contact us so that we can discuss with you
| Contact for Individual Customers | Contact For Business Customers ( SMEs & Corporates) |
|---|---|
HLB/HLISB Payment Relief Assistance Plan Tel: 03 7959 1888 (Monday – Friday 8:45 a.m. – 7:00 p.m.)
or
HLB/HLISB Contact Centre Tel: 03 7626 8899 (Monday – Saturday 9:00 a.m. – 9:00 p.m.)
or
Email enquiries:
or Visit Your Nearest HLB/HLISB Branch ( Monday- Thursday 9:15am-4:30pm; Friday 9:15am-4:00pm) Kelantan & Terengganu (Sunday- Wednesday 9:15am-4:30pm; Thursday 9:15am-4:00pm) |
HLB/HLISB Contact Centre Tel: 03 7626 8899 (Monday – Saturday 9:00 a.m. – 9:00 p.m.)
or
Email enquiries: sme@hlbb.hongleong.com.my
or
Contact your Relationship Manager to discuss the recovery phase of your business. |
Existing Financing Deferment Program for Individuals and SMEs available until 30ᵗʰ September 2020
On 1st April 2020, HLISB introduced the HLISB Financing Deferment Program for eligible individuals and business SME customers, whereby auto deferment of your monthly payment obligations are offered for 6 months commencing 1st April 2020 to 30th September 2020.
Below is a quick summary of the various options that customers have had since the rollout on 1st April 2020 under the HLISB Financing Deferment Program:
|
For Customers Who Choose NOT TO PARTICIPATE (OPT OUT) |
For Customers Who Choose to PARTICIPATE (OPT IN) |
|---|---|---|
For retail and SME Products:
For Credit Card customers, please read further below |
You have continued to make repayments/payments as usual. Please continue to make your monthly instalment by the due date. |
You have been enjoying the 6-month repayment/payment moratorium. Your next monthly repayment/ payment is due in October 2020. If you wish to know more, please contact us at: For individual customers Email: HLonline@hlbb.hongleong.com.my Phone Number : 03-7626 8899
For business customers Email: sme@hlbb.hongleong.com.my Phone Number : 03-7626 8899 |
Standing Instructions (SI): please note |
Actions Needed By 1 October 2020:
|
Find Out More
To find out more if the HLISB Financing Deferment Program is suited for your financial needs and payments commitment and how it works for the different financing products for individual and SME Customers, click on the related Frequently Asked Questions listed below:
For Trade Finance and Personal Financing-i Deferment Program additional terms and conditions (T&C), please refer to the below;
NOTE: The program expires (will end) on 30th September 2020.
