OTP will be sent to HLB Connect App instead of SMS

Kuala Lumpur, 15 November 2024

Dear Valued Customer,
 

Please be informed that the One-Time Password (OTP) will be sent to your HLB Connect App instead of SMS for online purchase transactions with HLB Debit Card-i, effective 10 December 2024. This security enhancement is to ensure that only you have access to your OTP.

Here’s how you can retrieve your OTP:

1. Login to HLB Connect App 

2. Tap the bell icon (inbox) at the top left

3. Select 'Card OTP' tab to find the relevant OTP messages

Click here to view the Frequently Asked Questions (FAQs)