Discontinue of Personal Banking Deposits-i Hardcopy Statemen

Discontinue of Personal Banking Deposits-i Hardcopy Statemen

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Discontinue of Personal Banking Deposits-i Hardcopy Statements

Let's go green & go paperless!


Kuala Lumpur, 30 April 2020

Hong Leong Islamic Bank (HLISB) is dedicated towards making a greener future. In our journey to embrace environmentally friendly policies, we will no longer be sending hardcopy statements for all Personal Banking Deposits-i products, effective 31 July 2020.
 

HLISB will still issue hardcopy statements for Financing, though customers are encouraged to opt for e-Statements via our Online Banking or email.
 

As always, we look forward to serving you better and we thank you for your continuous support.  Lets help keep our environment green.


Why switch to e-Statements?

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Start getting your e-Statements via

hlb connect

(hereinafter collectively referred to as “HLB Connect Online Banking & App”)


With HLB Connect Online Banking & App, you can:

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Deposits-i

How to download e-Statements via HLB Connect Online Banking & App?

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Log in to www.hongleongconnect.com.my
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How to subscribe for Email Statements (Individual and Sole Proprietor only)?

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Log in to www.hongleongconnect.com.my
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Hardcopy Statement Fees & Exemptions

Product Deposit-i
Statement of Account All personal banking account holders can download their e-Statements via HLB Connect Online Banking & App free-of-charge or subscribe for Email Statements of which they will receive their e-Statements at their registered email address free-of-charge.
Who is exempted from migration to e-Statements?

The following groups are exempted from the migration to e-Statements:

  • Customers with disabilities*
  • Customers without internet access*
  • Customers aged 60 and above (auto exemption)

*Exemptions are subject to customer’s self declaration via HLISB/HLB Branches/Contact Centre

Will I still receive Hardcopy Statements? Hardcopy Statements are only available upon request.
How do I request for the Hardcopy Statements?

For Hardcopy Statements request, visit your nearest HLISB/HLB branch or call our Contact Centre at 03-7626 8899.

Account holders will continue to receive Hardcopy Statements free-of-charge.

Required information for the request for the Hardcopy Statements?
  • Full Name (as per NRIC/Passport)
  • Mobile Number
  • Reason(s) for exemption
  • Supporting documents i.e.: Scanned copy of OKU Card.

Financing

How to download e-Statements via HLB Connect Online Banking & App?

download online banner
Log in to www.hongleongconnect.com.my
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cc dl online 3
download app banner
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How to subscribe for Email Statements (Individual and Sole Proprietor only)?

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Log in to www.hongleongconnect.com.my
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subscribe branch banner
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Hardcopy Statement Fees & Exemptions

Product
Financing-i
Statement of Account
Account holders will continue to receive their Hardcopy Statements at their registered address, unless account holders opt to receive e-Statements at their email address or download via HLB Connect Online Banking & App free-of-charge.
Will I still receive Hardcopy Statements?

How to Register for HLB Connect Online Banking?

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Before you begin, you will need:

  • A mobile number registered to receive online/mobile banking Transaction Authorisation Codes (TAC).
  • Temporary ID is required for the following customers:
    1. Current or Savings Account-i holders without Hong Leong Debit Card-i
    2. Fixed Deposits-i Accountholders

 

Please visit any HLISB/HLB Branch to update your mobile number or request a Temporary ID.

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You will be part of a larger segment of citizens supporting our environment whilst receiving the following benefits:

  • View your historical statements online anytime, anywhere
  • e-Statements are password protected and more secure
  • Receive your e-Statements faster than normal post, and no more lost statements
  • View your daily outstanding balances and transactions from HLB Connect Online Banking & App

Frequently Asked Questions (FAQ)

Deposits-i Statements FAQ
Financing-i Statements FAQ

For enquiries, connect with us online or drop by your nearest Hong Leong Bank Branch.


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