HLISB Covid-19 Announcements and Information

Get up-to-date announcements and information from us on Hong Leong Islamic Bank’s Covid-19 Financial Relief Schemes/Moratorium.

While we have seen early positive signs in controlling the spread of Covid-19 in Malaysia through the Movement Control Order (MCO) uncertainty is still in the air and this will have an impact on our socio-economic activities for some time to come.

To help our Customers during these difficult times, we have introduced financing deferment and financial relief programs best suited to meet your financial needs and payments cash flow circumstances.

We are extending our hands of continued partnership and support to you during and after the 6-month Financing Deferment Program, helping you to bounce back faster and stronger.

Please stay safe.

Scroll on for information about financing deferment Program for Individuals and SMEs.

Important Updates on Hire Purchase-i (Auto Financing-i)

On 1 April 2020, HLISB introduced a six –months Hire Purchase-i monthly payments deferment program for eligible Hire Purchase-i customers whereby your monthly instalment for the period commencing 1 April 2020 to 30 September 2020 (“Deferment Period”) have been deferred to the end of the financing tenure (“Deferred Instalments”).

We now need customers to complete a simple consent process to formalise the Deferment Program so as ensure we comply with the Hire-Purchase Act 1967.

Customers who wish to continue to participate in the 6-months payments moratorium will need to provide their Consent to us by 15 June, 2020.

Please indicate your participation in the deferment program by accepting the accompanying Consent to Hire Purchase-i Deferment Program by 30 September 2020.
Please click HERE to find out more and HERE to complete the consent process.

Participation to the Financing Deferment Program

Below is a quick summary of the various options that Customers have had since the rollout on 1 April 2020 of the 6-months financing payment deferment program:

Corporate Customers

Corporate Customers can apply for financing deferment through their Relationship Managers and will be evaluated on a case-by-case basis.

Find Out More

To find out more if the HLISB Financing Deferment Program is suited for your financial needs and payments commitment and how it works for the different financing products for individual and SME Customers, click on the related Frequently Asked Questions listed below:

For Trade Finance and Personal Financing-i Deferment Program additional terms and conditions (T&C), please refer to the below;

Find Out More

We would encourage you to contact us to discuss any of these items via the contact details provided below:

1. For general enquiries on HLISB Financing Moratorium/Deferment Programs:

HLB Contact Centre: 603-7626 8899 (9.00am – 6.00pm, Mon-Sat, until the end of MCO)

Email: HLonline@hlbb.hongleong.com.my

2. For request to lower your instalment payment amount due after the Moratorium Period:

HLB Customer Collections: 603-7959 1888 (8.45am – 5.45pm, Mon-Fri)

Email: CollsCustomerFeedback@hlbb.hongleong.com.my

Updated Branch and Self-Service Terminals Operation Hours

Pursuant to the Movement Control Order (MCO) and the “SOP Pembukaan Semula Ekonomi” Guideline by the Majlis Keselamatan Negara (MKN), in our effort to keep our customers, employees and the communities around us safe, please note that:

• Branch Operating Hours: 9.30am – 3.00pm until the end of MCO.
• Self-Service Terminals will be operating from 6am-12am daily.
• Cheques collected from our Cheque Deposit Machines after 3.00pm will be cleared the next banking day.
• Only five (5) customers will be allowed to be in the banking hall at any one time for social distancing.
• Priority service for senior citizens, expecting mothers and persons with disabilities.
• Customers visiting the branch are required to adhere to the following guidelines:
  • Complete the Visitor Declaration Form
  • Allow body temperature to be taken
  • Wear a face mask before entering our branch premises

Please note that customers may be refused entry to the branch premise if they don’t follow the guidelines. Your cooperation is important in protecting the public health and wellbeing of all our employees and customers.

Important reminder: Please sanitize your hands each time you use the pen and/or the fingerprint biometric reader at the counter.

We encourage all customers to make use of the digital channels for your day-to-day banking needs, which can be easily done via HLB Connect App / Online from the comfort of your home, with 24 x 7 access to services like Account Overviews, Fund Transfers, Bill Payments and more.

• If you haven’t registered for the NEW HLB Connect App, go to www.hongleongconnect.my or download Connect App today on Google Play and Apple Store.

You may call HLB Contact Centre at 03-7626 8899 for any financial services.

Thank you for your cooperation in keeping all of us safe from Covid-19.

Stay safe!

Updated Bureau de Change (BDC) Operation Hours

Please note that Bureau de Change operating hours and days have been revised with immediate effect until the end of MCO:

Updated HLB Contact Centre Operation Hours

Our Contact Centre at 603 - 7626 8899 will be operating from 9.00am to 6.00pm, Monday to Saturday, until the end of MCO. Alternatively, reach out to us via:

https://www.hlb.com.my/en/personal-banking/help-support/contact-us.html and we will be in touch with you as soon as possible or logon to Hong Leong Connect App/Online.

*Information as of 3 May 2020.

Beware of Covid-19 Scams

We urge you to be extra cautious and vigilant at all times, especially with the Covid-19 SCAMS that have been going around on chats, social media, email and Covid-19 related websites, offering safety advice and real-time case update.

These sites are being used to host phishing attacks, distribute malwares or tricking Customers to pay for fake Covid-19 cures, supplements, vaccines as well as providing personal and banking information purportedly from various government agencies.

Do not share your personal and bank account details, including credit and debit cards’ information at all times.

On behalf of our Customers and employees, we are proud to have contributed to the collective efforts of the Association of Islamic Banking and Financial Institutions Malaysia (AIBIM) to raise some much needed funds to help our health professionals and communities impacted by the Covid-19 outbreak.

Hong Leong Islamic Bank is pleased to be part of this industry collective effort to assist Hospital Sg. Buloh and Hospital Kuala Lumpur via AIBIM and hope our efforts will ease the burden of our medical system and front-line health care professionals, who are caring for our communities tirelessly to ensure that all Malaysians can be provided with adequate support during this difficult period.

Please stay safe, Malaysia!