We are pleased to share with you our newly revised Customer Service Charter, where we outline our strong commitment towards delivering a consistent high standard of customer service. The revamped charter has been designed to be more customer centric, where it emphasizes on the core values of:


1. Know your customer

2. Timely and efficient service

3. Transparent and personable service

4. Banking made accessible


With this revision, we hope that you will have an even more pleasant experience banking with us.

Please click here to view the new Customer Service Charter.


For enquiries connect with us online or drop by your nearest Hong Leong Bank Branch.