| 1. |
What are the key benefits of Hong
Leong Online personal?
|
| |
Hong Leong
Online provides you with the convenience of accessing your
bank accounts from the comfort of your home, office or wherever
you are even after banking hours. Hong Leong Online is available
7 days a week, from 7.00a.m to 11.00p.m. |
| |
|
| 2. |
Who is eligible
to register for Hong Leong Online? |
| |
|
|
You must be 18
years and above. |
|
|
Individual
or joint account holder with an active ATM Card. |
|
|
Principal
card holder of Hong Leong credit card. |
|
|
Sole
Proprietor who has an active ATM Card. |
|
| |
|
| 3. |
Is there any
fee incurred when using Hong Leong Online personal? |
| |
There are
no fees for Hong Leong Online Personal. However, normal banking
charges apply for transactions such as Stop Cheque Request,
Statement Request and InterBank GIRO (IBG). |
| |
|
| Using
Hong Leong Online Personal |
| 1. |
What are the minimum system
requirements for using Hong Leong Online? |
| |
We suggest
the following as the minimum system requirements:-
|
|
Pentium PC (133
MHZ or better) |
|
|
Window
95 or Windows NT Version 4 or better. |
|
|
Modem
at 28.8 kbps or better. |
|
|
We
recommend the use of Microsoft Internet Explorer 5.0
or better. |
|
| |
|
| 2. |
Can I access
Hong Leong Online from anywhere in the world? |
| |
Yes. Hong
Leong Online personal can be accessed from anywhere in the
world via Internet. All you need is a PC with Internet connection. |
| |
|
| 3. |
Can I still
perform transactions at Hong Leong Bank branches after registering
for Hong Leong Online personal? |
| |
Yes. You
can still perform transactions at our branches. Hong Leong
Online Personal is an alternative channel for you to perform
your banking transactions. |
| |
|
| 4. |
What if I forget
about my username or my password? |
| |
|
|
If you have forgotten
your username, you can call 03-7626 8808 and our Customer
Service Officer will assist you. |
|
|
If
you have forgotten your password, you may click on "Reset
Password" and create a new password to login to
Hong Leong Online again. You will need an Internet PIN
to create your new password. |
|
| |
|
| 5. |
Can I change
my password at my convenience? |
| |
Yes, you
can change your Hong Leong Online Personal password at any
time. In fact, we recommend that you change your password
periodically to safeguard the security of your online transactions.
Just click on "Update My Account" and "Change
Password" to make the necessary password change. You
will need a TAC to effect the change. |
| |
|
| 6. |
What if I key
in my password wrong for 3 consecutive times? |
| |
When your
password has been entered wrongly on 3 consecutive attempts,
your account will automatically be deactivated. Please click
on "Reset Password" and create a new password to
login to Hong Leong Online again. You will need an Internet
PIN to create your new password and reactivate your account.
|
| |
|
| 7. |
If my computer
crashes or I get disconnected from the Internet halfway through,
how would I know if my transaction has been affected? |
| |
All you have
to do is to log in again to check your "Transaction History"
for the status of that transaction or view your account balance
at "Account Summary". Alternatively, you could check
whether your transaction was successful at "Successful
Transactions". |
| |
|
| 8. |
What happens
if I do not perform any activity during the log on time? |
| |
Hong Leong
Online will automatically logoff if there is no activity performed
for more than 5 minutes. |
| |
|
| 9. |
What can be
done if I suspect unauthorized access to my account via Hong
Leong Online? |
| |
You are advised
to change your password immediately via the Change Password
option if you suspect unauthorized access to your account
via Hong Leong Online. |
| |
|
| 10. |
What happens
if I perform a transaction, but do not have sufficient funds
in my account? |
| |
Your transaction
will be unsuccessful. |
| |
|
| 11. |
What security
protection does the bank provide to its customers who use
Hong Leong Online personal? |
| |
Hong Leong
Bank has incorporated the following security features:
|
|
128- SSL bit encryption
key to encrypt all the communicated data / account via
Internet Banking. |
|
|
8 character
alphanumeric password for all online customers |
|
|
Internet
PIN for registration with Hong Leong Online and to reset
your password. |
|
|
Transaction
Authorisation Code (TAC) is required to authenticate
selected financial transactions as a second layer of
security. |
 |
Security
Pictures and Secret Questions to confirm that you are
accessing the genuine Hong Leong Online site |
|
| |
|
| 12. |
Will there be
any reference for me if I performed a transaction via Hong
Leong Online personal? |
| |
You will
receive an acknowledgment for any financial transaction performed
via Hong Leong Online which will have a reference number.
This page can be printed by clicking the "Print"
button. For enquiries on account details and transaction history,
you may print the page for your reference by clicking the
"Print" button. |
| |
|
| Personal
Banking |
| 1. |
Can I view my
account transaction history via Hong Leong Online? |
| |
Yes. You
may view your account transaction history via Hong Leong Online
by selecting Account Overview and View Transaction History
for that particular account. |
| |
|
| 2. |
Can I request
for my account statements to be sent through e-mail? |
| |
Account statements
will only be sent through normal mail, and strictly not through
e-mail due to security reasons. However, you can view the
statement for your current account and credit card in Hong
Leong Online. |
| |
|
| 3. |
Do the balance
inquiries displayed for current and savings accounts include
today's transaction? |
| |
Yes, the
balance inquiries displayed include transactions performed
on the same day. |
| |
|
| 4. |
What if I have
a new address and phone information? |
| |
You can update your mailing address and telephone number
by selecting "Update My Account" and "Update
Contact Info".
|
| |
|
| Account
or Card Maintenance |
| 1. |
If I am already
a Hong Leong Online customer, how can I register my new credit
card account for Hong Leong Online services? |
| |
Just select
"Update My Account" and "My Registered Accounts"
to add your new credit card number. Your credit card information
can be viewed when you next login to Hong Leong Online. |
| |
|
| 2. |
Can I delete
3rd party account information that show in Hong Leong Online?
|
| |
Yes, you
can. Select "Update My Account" and "Favourite
3rd Party Accounts". Then select an account by clicking
the checkbox at the delete column and click on the "Delete"
button. |
| |
|
| Funds
Transfer |
| 1. |
Can I perform
a fund transfer from my account to a 3rd party account (Savings,
Current and / or Credit Card account)? |
| |
Yes, you
may perform a 3rd Party Fund Transfer by selecting "Fund
Transfer" and "3rd Party Fund Transfer" for
savings and current accounts. To transfer funds from your
account to a 3rd party HLB credit card, select "Credit
Cards" and "Transfer to 3rd Party Credit Card".
|
| |
|
| 2. |
When will funds
be transferred? |
| |
The funds
will be transferred immediately when the transaction has been
performed successfully. Fund transfers via IBG will follow
the normal IBG transfer period. |
| |
|
| 3. |
Will there be
any record for my safekeeping when I perform a funds transfer?
|
| |
You will
receive an acknowledgement whether your transaction was successful
or failed. You may print this acknowledgement by clicking
the "Print" button. |
| |
|
| Credit
Card Services |
| 1. |
Can I perform
3rd party credit-card payment? |
| |
Yes, you
can perform a 3rd party HLB credit card payment by selecting
"Credit Cards" and "Transfer to 3rd Party HLB
Credit Card" |
| |
|
| 2. |
How far back
can I view my credit card statement? |
| |
You can view
your credit card statements for the past 6 months. |
| |
|
| 3. |
If I make the
credit card payment today via Hong Leong Online, will my credit
card account information be updated immediately? |
| |
Yes. The
credit card payment will be updated immediately. You can view
your credit card account information by selecting the account
in "Account Summary". |
| |
|
| 4. |
Can I redeem
my bonus point rewards online? |
| |
Yes. You
can perform bonus point enquiries and bonus point rewards
redemptions via Hong Leong Online. Select "Credit Cards"
and "Reward Points Inquiry/ Redemption". |
| |
|
| Service
Request |
| 1. |
If I have issued
a cheque, can I stop the cheque via Hong Leong Online personal? |
| |
Yes, you
can select the cheque you want to stop in the "Stop Cheque"
option. |
| |
|
| 2. |
Upon requesting
for a cheque book, what is the mode of collection? |
| |
Once requested,
you can collect your cheque book 3 days later at your domicile
branch. |
| |
|
| 3. |
How far back
can I request for my current account statement? |
| |
You can request
for an online current account statement as far as 2 months
back. For physical current account statements, there is no
restriction on the period requested. However, there will be
charges for this service. |
| |
|
| 4. |
Are there any
charges for the account statements to be sent through normal
mail? |
| |
Yes, account
statement request will be charged RM5.00 per page. |
| |
|
| 5. |
Can I report
loss of ATM Card via Hong Leong Online? |
| |
Yes. You
may report loss of ATM Card via Hong Leong Online by selecting
"Report Loss Of Bankcard". Your ATM card will be
deactivated immediately. |
| |
|
| 6. |
Can I temporary
increase my e-POS limit in order to purchase goods or services?
|
| |
Select "Service
Request" and "e-POS Limit Maintenance". Key
in your ATM Card number and click "Temporary e-POS Limit".
Then, key in the amount that you would like to increase in
order to purchase your goods or services. The e-POS limit
will revert to the original limit the next day. |
| |
|
| 7. |
Can I set my
e-POS Limit more than my entitlement limit? |
| |
No. You cannot
set your e-POS limit more than your entitlement limit. |
| |
|
| e-Bill
Payment |
| 1. |
Do I need to
register to perform e-Bill Payment? |
| |
No, you do
not need to register your bill account. However, if you do
not register the bill account number, you will require a TAC
to perform the payment. |
| |
|
| 2. |
What if I did
not register for my utility bill? |
| |
You can still
perform an e-Bill Payment via Hong Leong Online. You would
need to select Non-Registered Account and key in the bill
number. You will need to request and key in a TAC to complete
the payment. |
| |
|
| 3. |
How far in advance
should I perform my e-Bill Payments? |
| |
Bills paid
via Hong Leong Online personal should be performed at least
5 working days before the payment due date. |
| |
|
| 4. |
What account
can I use to make a e-Bill Payment via Hong Leong Online? |
| |
You can use
any of your Hong Leong Bank current or savings accounts to make the e-Bill
Payment. |
| |
|
| 5. |
Can I use my
credit card to pay bills via Hong Leong Online? |
| |
Payment via credit cards will be available once we have the credit card merchant arrangements sorted out. |
| |
|
| Internet
PIN |
| 1. |
What is an
Internet PIN? |
| |
An Internet
PIN is a unique Personal Identification Number (PIN) used
for your first-time registration with Hong Leong Online. This
PIN can only be used once.
The Internet PIN is also required when you reset your password
in the event that you forget your password or your account
is deactivated |
| |
|
| 2. |
How do I apply
for an Internet PIN? |
| |
You can apply
for the Internet PIN at our Hong Leong ATMs or via Phone Banking
where you can key in your own PIN.
The Internet PIN is also required when you reset your password
in the event that you forget your password or your account
is deactivated. |
| |
|
| What
is a TAC? |
| 1. |
What is a TAC? |
| |
TAC is a
6-digit unique security code that is used for specific high-risk
online financial transactions, for example, transfer funds
to a non-registered 3rd party account.
The TAC is valid for 6 hours upon request and once activated,
it is valid for 1 hour. The TAC can be used for multiple transactions
within the 1 hour period. |
| |
|
| 2. |
How do I apply
for the TAC? |
| |
You can apply
for the TAC via the Phone Banking or at our Hong Leong ATMs.
You can also apply for the TAC in Hong Leong Online; however,
you must have registered your mobile phone number first via our ATMs or Phone Banking as
the TAC will be sent via SMS to your mobile phone. |
| |
|
| What
if I have another question? |
| You may email us at HLOnline@hlbb.hongleong.com.my or call our Hong Leong Call Centre at 03-7626 8899 from 8:00am to 11:00pm daily. We look forward to serve you. |
| |
|
